The moves
Plain and small. Tap any move to open it.
1 · Be fully present
Put the phone down and turn toward them. Full attention is the first and biggest gift.
2 · Reflect what you hear
Say back what you hear, plainly. So it felt like no one had your back today.
3 · Name what makes sense
Name why their feeling makes sense. Of course you are wiped out - anyone would be.
4 · Stay warm and real
Stay warm and genuine. You do not have to fix it or agree with everything - just let them feel understood.
5 · Step back and tell the difference
Fixing and validating feel similar but land differently. Step back - are you solving their problem, or helping them feel understood? Use the prompts in the record to tell it apart.
See one full pass
Walk it through
Fill it in the moment, or just after. It works on paper too - no buttons needed.
Validating, or fixing? Step back
Fixing and validating feel similar but land differently. Step back - are you solving their problem, or helping them feel understood?
No printer? Take a screenshot of the card above.
Make a Shareable Card
This card fills itself in from your record above. Pick a shape, then save the full-size image.
To sit with someone in their pain and let them feel seen is deeply like the heart of God. You get still, you turn toward them, and you become a small picture of how He draws near.
“Be still, and know that I am God.”
Psalm 46:10 · NIVFeeling understood by a calm, present person helps another nervous system settle, we steady each other - read the research.
A general mechanism, not a guarantee. This supports good care; it does not replace it.